WHY I FORCE MY TEAM TO TAKE VACATIONS

I’ve been told by counterparts in the business that as a company grows, so will the need for formal rules and clear policies.  With that in mind, I decided to beat them to the punch and make a couple of official policies.

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Jeff Low
3 TIPS FROM TOP INDEPENDENT HOTELIERS ON MANAGING ONLINE REVIEWS

We recently wrapped up our 2019 Summit in San Antonio where some excellent tips and strategies were surfaced on a variety of topics, including how hotels can proactively manage their online reputations. So in the collaborative spirit of the Summit, we’d like to share the top three tips from our Partner Hoteliers on how hotels can better manage their online reviews with you.

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Emily McFadden
EMPOWERING YOUR TEAM TO BLOW CUSTOMER EXPECTATIONS AWAY

Independent Hotels - but especially Stash Hotels - have the freedom and flexibility to take care of guests in ways the chains cannot or would not. Hearing stories or reading reviews about how Stash hotels have saved a traveler's day is such a powerful reminder of why independent hotels are a cut above the rest.  

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Emily McFadden
CREATING BOOM-TIME LOYALTY FOR THE LONG TERM

Ignoring loyalty in a boom time is akin to saying, “I don’t need health insurance because I’m feeling quite well today.” Loyalty is an insurance policy. If you ignore it until the economic bubble or your appendix bursts, you’ve waited too long. By investing in loyalty and service today, you can protect yourself for the long term.

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Jeff Low